Returns, Repairs & Exchanges

• How do I make a return?

  We completely understand - returning your purchase is not a problem. You have 14 days from the day of receipt to make a return. Please ensure the item is in its original condition and packaging, with all accessories included. Before sending anything back, please make sure your order number is c...

• What do you accept as Proof of Purchase?

  For any Limited Warranty claim, a valid Proof of Purchase is required. What qualifies as valid Proof of Purchase A valid Proof of Purchase includes one of the following: A dated sales receipt from an authorised Star Labs reseller. An official order confirmation email from Star Labs. An order...

• What is your returns, repairs & refunds policy?

  We want you to be happy with your purchase. If you’re not, we’re here to help. This policy outlines your rights and our process for returns, repairs, and refunds, in line with UK consumer law and our Star Labs Limited Warranty. 1. Returns Window You have 14 days from the date your order is del...

• When and how will I get my refund?

  Once your return has been received and processed, we’ll send you an email confirmation as soon as your refund has been issued. Refunds are always made to your original payment method, in the same currency used for the purchase. If your payment was made using cryptocurrency, your refund will be ...